About Us
TAG Outsourcing is a leading global BPO (Business Process Outsourcing) company dedicated to transforming enterprises through innovative solutions. Specializing in Sales Development, Customer Service, and Intelligent Contact Center Technology, we provide tailored services to help businesses achieve their goals.
With a global presence and decades of experience in Technology Sales Management, Marketing, Entrepreneurship, and BPO services, TAG Outsourcing brings unparalleled expertise to every project. Our mission is to help enterprises deliver exceptional customer and employee experiences by leveraging the right mix of human agents and AI technology.
Why Choose Us ?
01
Expertise and Experience
With years of experience in the technology and outsourcing industry, we possess deep domain knowledge and a proven track record of delivering exceptional results. Our team of professionals brings diverse expertise across sales, customer service, and contact center technology, ensuring that you receive the highest level of service and support.
02
Scalability and Flexibility
We understand that your business needs may change over time. Our outsourcing solutions are scalable and flexible, allowing you to adjust resources and services as your requirements evolve. Whether you need to ramp up operations during peak seasons or streamline processes during slower periods, we have the ability to accommodate your business needs.
03
Cutting-Edge Technology
We leverage the latest advancements in contact center technology, including AI-powered Agents, Agent Assist, speech analytics, CRM integration, and omnichannel solutions. Our technology-driven approach enables us to deliver efficient and personalized customer experiences while optimizing operational efficiency.
We have an unwavering commitment to our clients' success
TAG specializes in Sales Development Services. We are passionate about helping businesses of all sizes and industries achieve their sales goals and drive revenue growth. With our expertise and a dedicated team of sales professionals, we provide tailored solutions that maximize sales opportunities and accelerate business success.
Sales Development is a critical aspect of any organization’s growth strategy. We know that building a robust sales pipeline, nurturing leads, and closing deals require a strategic and focused approach.
That’s why we offer comprehensive sales development services designed to optimize your sales funnel and deliver measurable results.
We value the importance of taking the time to understand each of our customers unique Brands & Strategy as a competitive differentiator in driving customer acquisition, customer loyalty and employee retention. Our Customer Care teams are curated to align with your Industry, Company and Brand values to ensure we represent your unique offerings in the most meaningful and effective way.
Our Technology Ecosystem Partnerships include Industry leaders in Intelligent Contact Center Technology such as:
- Five9,
- 8×8 and
- Call Miner
Together with our Partners we can provide comprehensive solutions to help customers transform their Customer Experience Operations to better meet the demands of today’s Digital First customers & employees.
Customer Experience improves with Contact Center Modernization enabling AI Agents & Live Agents to work in tandem to provide best in class Customer & Employee Experiences.
Leadership Team
Christopher Littell
Patience Ndoro
Eric Burns
Akanksha Gulati
Vertical Customer Experience
At TAG Outsourcing, we specialize in Vertical Customer Experience, crafting tailored solutions for diverse industries including technology, healthcare, finance, retail, energy, hospitality, and services. By understanding the unique needs of each vertical market, we deliver customized support that enhances brand reputation and drives success.
Inbound & Outbound Service Offerings
Business Development Rep-as-a-Service
TAG Outsourcing specializes in BDR-as-a-Service for B2B Technology Ecosystem Partners. Our team, by leveraging decades of experience in Technology Sales & Marketing, helps accelerate Customer Acquisition while significantly reducing Operational Expenses.
Contact Center AI Technology and Consulting
In an era where technology is constantly reshaping customer interactions, our contact center AI technology consulting services enable businesses to leverage the power of artificial intelligence and automation.
Customer Service and Customer Support
Delivering outstanding customer service and support is essential for building strong customer relationships and fostering loyalty. Our dedicated team of customer service professionals is trained to represent your brand and provide exceptional support across multiple channels.